Should your internal IT resource no longer be cutting the mustard, moving to an outsourced managed IT provider is the way forward. We’re not just saying that as we are an MSP, in this article we’ll explain the benefits, advantages and savings that your business can gain by working with a professional external managed IT support partner.
In this blog, we will guide you the main managed IT service solutions so that you fully understand your options. Let’s go into more detail…
What are In-house IT support services?
This solution is the standard way that IT support has been delivered for many years: a business directly employs an inhouse resource, a single techie or a team, and they manage all of the IT needs of the company. They become part of your team, taking responsibility for all your hardware, software, and Cloud services, along with internal training, cyber security, servers, storage, and networking. Depending on the size of your business and your internal team, this in-house set up works very well.
What are outsourced IT support services?
Outsourced IT is where you enlist the help of a Managed Service Provider (MSP) to managed some, most, or all of your IT needs. This IT resource can be provided by the MSP in many ways, from remote support to an onsite IT resource, to a mix of all solutions. You can find out much more about the pros and cons of in-house and outsourced IT solutions in this article.
With an outsourced provider, all external IT provisions are delivered ‘as a service’, and your business can choose only those you need from an outsourced partner, or choose to have all services, here’s a typical breakdown:
- Infrastructure as a service
- Platform as a service
- Software as a service
- IT as a service
These services solutions, cover these IT provisions:
- Operating systems
Infrastructure as a service – the basic level of MSP support
This provision is partly delivered by the inhouse team who’ll manage hardware, software/applications, data, runtime, middleware, and operating systems. An outsourced IT partner would then manage the virtualisation, servers, storage, and networking.
Platform as a service – the next level of MSP support
This provision is once again partly delivered by the inhouse team; they’ll just manage hardware, software/applications and data while the outsourced managed service provider would oversee runtime, middleware, the operating system, virtualisation, servers, storage, and networking.
Software as a service – a step up from the previous level of MSP support
Only a small amount of this provision is delivered by the inhouse team, as they’ll manage only hardware – desktops. The outsourced IT partner would then oversee all other services: applications, data, runtime, middleware, the operating system, virtualisation, servers, storage and networking.
IT as a service – is the highest level of MSP support
This provision delivered purely by an outsourced managed service provider, they’ll manage the entire IT stack, all hardware, software/applications and data, applications, data, runtime, middleware, the operating system, virtualisation, servers, storage and networking.
If your company is looking for help, advice or assistance with your IT and cyber security provisions, or you’re thinking about benefitting from engaging with a managed service provider to deliver some, or all your IT solutions, do get in touch.